Article 1: General

This page governs the use of the website www.discovermeat.be (including the webshop) of Distri Carne bvba, hereinafter referred to as the “seller.” All reservations, orders, and purchases made through this website are subject to these general terms and conditions. Any differing terms and conditions are not accepted. By making a purchase, the customer acknowledges having read and accepted these terms and conditions in full, even if they conflict with the customer’s own terms. The seller may modify these terms at any time without prior notice, and the most recent version is always available on the website.

Article 2: Offer and Prices

Prices are displayed including VAT but excluding shipping costs. Shipping costs will be calculated and displayed before the order is finalized. Despite the greatest care in compiling the website, information may be incomplete, contain errors, or be outdated. Price offers are therefore always non-binding. Typographical errors and evident mistakes in price lists, offers, and confirmations do not bind the seller. Offers are made without obligation regarding delivery dates, which are always approximate. All specifications, products, and prices described or displayed on this website may be changed at any time without prior notice. The presence of products on the website does not guarantee their availability (e.g., in case of simultaneous orders).

Article 3: Orders and Formation of the Sale

For a first online order, the customer must follow the registration procedure. Afterwards, the customer only needs to log in to place a new order. Confirmation of the order by the customer constitutes acceptance of the order at the stated price. The seller undertakes to process orders placed on the site as long as stock lasts and within the limitations described in these terms. The sale is concluded as soon as the seller sends an order confirmation to the email address provided by the buyer. The seller reserves the right to refuse orders in case of suspicion of legal abuse, bad faith, unacceptable commercial purposes, or stock exhaustion.

Article 4: Payment

Payment must precede delivery and is made by credit card, debit card, or bank transfer. After receiving payment, the seller will notify the buyer via email. In case of credit or debit card payment, the buyer must provide the card number, security code, and expiry date, after which the amount due will be charged immediately. The seller is not a party to the relationship between the buyer and the card issuer. In the event of suspension, annulment, or cancellation of the order outside the refund policy, delivered products will be charged. In case of late payment, the seller may immediately terminate the agreement or suspend further delivery until payment obligations are fulfilled, including interest and costs. For full or partial non-payment, the buyer owes default interest of at least 12% per year from the date of the order until full payment, and a compensation of 15% of the sale price (minimum €125, maximum €2,500). In cases of bankruptcy, judicial reorganization, or a deterioration in creditworthiness, all outstanding invoices, including unpaid bills, become immediately due, and the seller may cancel any existing orders.

Article 5: Delivery

Delivery occurs at the address indicated by the buyer. Products are delivered within the delivery period specified at the time of order. This period is indicative and begins after payment receipt. Strict deadlines cannot be guaranteed. For multiple items, the order will ship once all items are in stock. Late delivery cannot give rise to compensation, liability, or penalties. For non-professional purchases, loss or damage during transport is the seller’s responsibility unless organized by the customer. For professional purchases, the buyer assumes transport risk. The seller is not liable for delays due to the carrier or strikes. The buyer is aware of transport risks and must address questions to the carrier.

Article 6: Signature and Proof

The customer accepts electronic evidence (e.g., communications and backups). The customer is solely responsible for the accuracy of all provided information. Order confirmation constitutes the signature and explicit acceptance of all website transactions. Lack of a handwritten signature does not affect validity.

Article 7: Liability and Force Majeure

The seller is not liable for disturbances or direct/indirect damages due to Internet use (system failures, external intrusions, viruses, or third-party content). The seller is not liable for damages due to incorrect or unlawful use of the product. Ownership and risk transfer upon sale. In cases of force majeure, the seller is not obliged to fulfill obligations and may suspend them. Force majeure includes strikes, fire, business interruptions, energy or network failures, website unavailability, or late delivery by suppliers or other third parties.

Article 8: Website, Intellectual Property, and Trademark Rights

The website provides general information about the seller’s products and activities. The seller is only obliged to make reasonable efforts regarding access, ordering, delivery, or services. The seller may suspend or terminate the website, wholly or partially, for maintenance or updates, even without notice. All website content (visuals, audio, technology) is protected by copyright or intellectual property law and remains the seller’s exclusive property. Reproduction, distribution, sale, publication, modification, translation, or commercial use without prior written consent is prohibited. Hyperlinks to the website require explicit permission; framing or inline links are prohibited. Certain trademarks, trade names, service marks, and logos on the website are (un)registered and owned by the seller and affiliated companies.

Article 9: Complaints

All complaints are only considered if sent by registered mail within 7 calendar days of delivery. Otherwise, delivery is deemed accepted. For practical complaint procedures, see the “Refund Policy” section. Filing a complaint does not entitle the customer to suspend payment.

Article 10: Jurisdiction and Applicable Law

In case of disputes, only the courts of West Flanders, Kortrijk division, and the Court of Appeal in Ghent have territorial jurisdiction. Belgian law applies.

Article 11: Nullity

If any provision is invalid, the remaining provisions remain valid. Parties will replace the invalid clause with a valid one having equivalent legal effect.

Article 12: Contact Details

Seller: Distri-Carne bvba (Company number: 0433.710.259), Tramstraat 11, 8560 Wevelgem, Belgium. Customer service: +32 56 33 77 63 (during opening hours) or email info@districarne.be. Opening hours are available on www.districarne.be.